Proactive thinking

Always smiling and warm welcome when the technician comes to our office. Understands if we're in a meeting, or on the phone, continues with the task but respects what we're doing and in those instances is very quiet and respectful of those times. We have dialogue about how the plants are performing to the changing climate and she's quick (without being asked) to change plants if they are in need of a change-out ....I like the proactive nature of this